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Shipping & Returns

We have four options for delivery services these being UK standard, UK Express , Europe, Rest of the world these being as follows

UK Standard (1st class mail uk only £2.95 3 to 4 working days)

UK Express (Delivery UK only)  (£6.95 delivery by courier next working day)

Europe by air mail (£5.00 5 to 8 working days)

Rest of the World by Airmail (£9.00 9 to 11 working days)

Orders will be sent on the same working day up to 1500hrs (GMT) otherwise they will be sent the next working day.

RETURNS

We want you to be happy with your purchase from ThanetDirect.

If you are not completely satisfied with any of the goods purchased then you may return* them to us within 14 days for an exchange or refund, which will be made to the original payment method.

* These goods must be unopened and in their original packaging and suitable for resale.
We cannot refund or exchange used or opened goods.

The customer is responsible for the cost of returning the goods to us.
We recommend that you use recorded delivery or a carrier service that provides a tracking service if your return item is of any substantional value, we can not be held responsible for items lost in transit.

Return Address:

Thanet Direct unit 1 Wilton road Haine industrial park Ramsgate Kent CT12 5HG

Once returned goods have reached our offices, please allow 5 working days for returns to be processed. If the refund is via your credit/debit card please allow up to 5 working days for it to appear on your card/bank statement.

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